Job Role: Manager – Business Operations

Employment Type: Full Time

Location: Ikoyi, Lagos

Salary Range: N200,000-300,000

 

Company Description

Future Moves Recruitment Agency is seeking an experience front desk manager to join our client team. As the Front Desk Manager of our salon, you will play a crucial role in ensuring exceptional customer service and smooth salon operations. You will oversee front desk activities, manage customer bookings, address client concerns, and maintain a clean and welcoming salon environment. Your problem-solving skills, attention to detail, and dedication to customer satisfaction will be essential in driving the success and growth of our salon.

 

Key Responsibilities:

Customer Service and Satisfaction:

-Manage customer inquiries and provide information about salon services and prices.

-Ensure high-quality customer service is delivered at all times.

-Address and resolve customer complaints effectively and to their satisfaction.

-Implement loyalty programs and referral systems to retain customers.

-Seek feedback from clients and use it to enhance services.

-Maintain positive relationships with customers and promote repeat business

 

Salon Operations:

-Oversee the cleanliness and maintenance of the salon to ensure it is always spotless.

-Ensure salon equipment is maintained to the highest standard.

-Communicate malfunctioning equipment to the operations manager promptly.

-Ensure all salon services meet high-quality standards.

 

Appointment Scheduling and Management:

-Manage appointment scheduling and optimize resource utilization.

-Take customer bookings and manage appointments effectively.

-Confirm customer bookings and follow up with clients on previous appointments.

-Maintain client records in Timely or similar software.

-Transfer information from consultation forms to client profiles.

 

Promotions and Business Growth:

-Develop and share promotional ideas for services and products.

-Look out for strategic opportunities to grow the business.

-Maintain awareness of all services offered and their prices to manage customer expectations

 

Communication and Coordination:

-Manage telephone lines and handle customer inquiries.

-Coordinate with the operations manager on facility-related issues.

-Work closely with the operations manager to ensure smooth salon operations.

 

Requirements:

-Minimum of 2-3 years Previous experience in a customer service or front desk role.

-Experience in Data analysis and business planning

-Excellent communication and interpersonal skills.

-Ability to learn fast – Strong service knowledge is essential

-Proficiency in appointment scheduling software (e.g., Timely).

-Ability to multitask and prioritize tasks effectively.

-A proactive and positive attitude towards customer service.

-Ability to work flexible hours, including evenings and weekends.

 

Mode of Application:

Qualified and Interested candidates should send CV to [email protected] using the Job title as the subject of mail.

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