URGENTLY HIRING!
Job Title: Customer Care Officer
Location: Lekki Phase 1, Lagos
Salary: Very Attractive
Qualifications:
– HND/B.Sc. in Marketing, Business Administration, Communication, or related fields.
Skills/Requirements:
– 1 to 2 years of experience in a customer support role, particularly involving outbound calling.
– Proficiency in using Microsoft Excel, Word, and CRM systems.
– Strong problem-solving abilities and attention to detail.
– Goal-oriented with a track record of meeting or exceeding targets.
– Excellent communication skills (both verbal and written).
– Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.
Responsibilities:
– Conduct outbound calls to customers.
– Promote products, services, or special offers to customers.
– Conduct surveys and gather customer feedback.
– Address customer inquiries and provide accurate information about products and services.
– Resolve customer issues and complaints promptly and professionally.
– Escalate complex issues to the appropriate department or supervisor.
– Maintain accurate and detailed records of customer interactions.
– Document customer’s information, enquiries, complaints, and actions taken to resolve issues.
Deadline: Friday 2nd August, 2024.
Apply to: [email protected]
With “Customer Care Officer” as the subject of the mail.
Please note: Only qualified candidates will be contacted.