Customer Relationship Manager

 

Compensation:

 

– Salary: 200k/month

– Fully remote position

– Monthly performance bonuses applicable

 

Responsibilities:

* Engage with customers in fast-paced industries to understand their needs and provide exceptional service.

* Collaborate with product teams to develop tools and features that enhance customer retention.

* Maintain regular communication with hundreds of customers, focusing on retention and upselling opportunities.

* Work closely with team members to ensure 100% customer satisfaction.

* Act as the voice of the customer within the company, providing insights and feedback to improve our products and services.

* Proactively identify customer needs and work with relevant teams to develop solutions.

 

Requirements:

* Proven experience in customer relationship management within fast-paced industries.

* Demonstrated ability to collaborate with product teams on customer retention tools.

* Excellent communication skills with a track record of retaining and upselling customers.

* Experience working in startups with direct customer communication (verifiable proof required).

* Highly proactive with the ability to anticipate customer needs and develop solutions.

* Strong problem-solving skills and a customer-centric mindset.

 

applications are to be sent to the below email: [email protected]

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