Rich-Hoods Home and Properties Limited
is a leading multidisciplinary property service company, privately held and incorporated in Nigeria, providing bespoke solutions across a range of real estate services to owners, occupiers and investors. over the years we have expanded our services with a foundation based on core strengths, unrivaled local expertise, extensive network and knowledge combined with strategic partnerships.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Ogba, Lagos
Employment Type: Full-time
Conduct outbound calls to customers.
Promote products, services, or special offers to customers.
Conduct surveys and gather customer feedback.
Address customer inquiries and provide accurate information about products and services.
Resolve customer issues and complaints promptly and professionally.
Escalate complex issues to the appropriate department or supervisor.
Maintain accurate and detailed records of customer interactions.
Document customer’s information, enquiries, complaints, and actions taken to resolve issues.
Qualifications
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HND / B.Sc, OND in Communication, or related fields.
Skills / Requirements:
1 to 2 years of experience in a customer support role, particularly involving outbound calling.
Proficiency in using Microsoft Excel, Word, and CRM systems.
Strong problem-solving abilities and attention to detail.
Goal-oriented with a track record of meeting or exceeding targets.
Excellent communication skills (both verbal and written).
Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.
Salary
N600,000 per annum
Application Closing Date
4th September, 2024.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
