UBA Customer Care Contacts and Details: How to Reach UBA for Help



UBA, short for United Bank for Africa, is one of the leading financial institutions in Africa. With its wide range of financial services, UBA has become a household name in many African countries. As a UBA customer, you might need to reach out to the bank for various reasons. This is where UBA’s customer care contacts and details come in handy. In this article, we’ll guide you on how to reach UBA for help and the various customer care channels available.

UBA Customer Care Phone Numbers

If you need to speak to a UBA customer care representative over the phone, you can use any of the following phone numbers:

+234 700 225 5822

+234 1 280 8822

+234 1 631 9822

+234 700 225 822

These phone numbers are available 24/7, and you can call them from anywhere in the world. However, keep in mind that international call rates may apply, depending on your location and service provider.

UBA Live Chat

Another way to reach UBA customer care is through their live chat feature. To use this feature, visit UBA’s website, and click on the “Chat with Leo” icon at the bottom right corner of the screen. Leo is UBA’s virtual assistant, and he can provide instant responses to your inquiries.

UBA Social Media

UBA is active on various social media platforms, including Twitter, Facebook, and Instagram. You can use any of these platforms to reach out to UBA customer care. Simply send a message or tweet to UBA’s official handles, and you should receive a response within a few hours.

You can even open a new UBA account by using chat Leo option following the steps below:

How to open a new UBA account with leo

– Send ‘Hi’ to Leo

– Select ‘Account Opening’

– Enter BVN and Activation Code

– Select ‘Segment’ and ‘Sub-segment’

– Enter location and choose the nearest branch

– Accept Terms and Conditions

– Account Number will be displayed and sent via SMS.


You can still lay complaint and view the status of your complaint conveniently on Leo. Simply send ‘Log complaint‘ on any of the Leo platforms, select your complaint category and follow prompt. You can also track your complaint by sending ‘Lodge complaint’ then selecting ‘View Complaint Status‘.

Other things Leo can do for you include

  • Stop/Confirm cheque, block card, freeze accountudgeting: savings plan/spend limit
  • Linking and funding of Prepaid card
  • Account opening
  • View mini and full account statement
  • Statement to Embassy/other bank/Microfinance
  • Balance Enquiry
  • Link new account
  • Tell you the Weather
  • Banking services – Request/Stop/Confirm cheque, block card, freeze account
  • Complaint Module: Log and track complaint
  • ATM/Branch Locator
  • Live Chat


A UBA Account

A UBA Prepaid Card

UBA Email

If you prefer to reach out to UBA customer care via email, you can send an email to cfc@ubagroup.com. This email address is available 24/7, and you should receive a response within 24 hours.

UBA Branches

Lastly, you can also visit any UBA branch near you to speak with a customer care representative. UBA has a wide network of branches across Africa, so you should be able to find one near you.


In summary, UBA offers various customer care channels to help customers with their inquiries and complaints. You can use any of the phone numbers provided, the live chat feature, social media, email, or visit a UBA branch near you. However, keep in mind that response times may vary depending on the channel you choose. We recommend using the phone numbers for urgent inquiries, the live chat feature for quick responses, and social media/email for non-urgent inquiries. We hope this article has been helpful in guiding you on how to reach UBA for help.

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