Wigwe University is seeking exceptional leaders to join our dynamic team.











Interested candidates should send their CVs and Cover Letters to: [email protected]





Please put the position you are applying for as the email subject.





Please visit our website @ https://lnkd.in/e7QG5Hwt I am hiring for Internal Auditors across the following locations: Lagos, Abuja, Port Harcourt, Benin, Ilorin, Onitsha





Kindly apply via the link below


https://careers.sundryfood.com/application/77 Job Role: Manager – Business Operations


Employment Type: Full Time


Location: Ikoyi, Lagos


Salary Range: N200,000-300,000





Company Description


Future Moves Recruitment Agency is seeking an experience front desk manager to join our client team. As the Front Desk Manager of our salon, you will play a crucial role in ensuring exceptional customer service and smooth salon operations. You will oversee front desk activities, manage customer bookings, address client concerns, and maintain a clean and welcoming salon environment. Your problem-solving skills, attention to detail, and dedication to customer satisfaction will be essential in driving the success and growth of our salon.





Key Responsibilities:


Customer Service and Satisfaction:


-Manage customer inquiries and provide information about salon services and prices.


-Ensure high-quality customer service is delivered at all times.


-Address and resolve customer complaints effectively and to their satisfaction.


-Implement loyalty programs and referral systems to retain customers.


-Seek feedback from clients and use it to enhance services.


-Maintain positive relationships with customers and promote repeat business





Salon Operations:


-Oversee the cleanliness and maintenance of the salon to ensure it is always spotless.


-Ensure salon equipment is maintained to the highest standard.


-Communicate malfunctioning equipment to the operations manager promptly.


-Ensure all salon services meet high-quality standards.





Appointment Scheduling and Management:


-Manage appointment scheduling and optimize resource utilization.


-Take customer bookings and manage appointments effectively.


-Confirm customer bookings and follow up with clients on previous appointments.


-Maintain client records in Timely or similar software.


-Transfer information from consultation forms to client profiles.





Promotions and Business Growth:


-Develop and share promotional ideas for services and products.


-Look out for strategic opportunities to grow the business.


-Maintain awareness of all services offered and their prices to manage customer expectations





Communication and Coordination:


-Manage telephone lines and handle customer inquiries.


-Coordinate with the operations manager on facility-related issues.


-Work closely with the operations manager to ensure smooth salon operations.







-Minimum of 2-3 years Previous experience in a customer service or front desk role.



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