Job Role: Manager – Business Operations
Employment Type: Full Time
Location: Ikoyi, Lagos
Salary Range: N200,000-300,000
Company Description
Future Moves Recruitment Agency is seeking an experience front desk manager to join our client team. As the Front Desk Manager of our salon, you will play a crucial role in ensuring exceptional customer service and smooth salon operations. You will oversee front desk activities, manage customer bookings, address client concerns, and maintain a clean and welcoming salon environment. Your problem-solving skills, attention to detail, and dedication to customer satisfaction will be essential in driving the success and growth of our salon.
Key Responsibilities:
Customer Service and Satisfaction:
-Manage customer inquiries and provide information about salon services and prices.
-Ensure high-quality customer service is delivered at all times.
-Address and resolve customer complaints effectively and to their satisfaction.
-Implement loyalty programs and referral systems to retain customers.
-Seek feedback from clients and use it to enhance services.
-Maintain positive relationships with customers and promote repeat business
Salon Operations:
-Oversee the cleanliness and maintenance of the salon to ensure it is always spotless.
-Ensure salon equipment is maintained to the highest standard.
-Communicate malfunctioning equipment to the operations manager promptly.
-Ensure all salon services meet high-quality standards.
Appointment Scheduling and Management:
-Manage appointment scheduling and optimize resource utilization.
-Take customer bookings and manage appointments effectively.
-Confirm customer bookings and follow up with clients on previous appointments.
-Maintain client records in Timely or similar software.
-Transfer information from consultation forms to client profiles.
Promotions and Business Growth:
-Develop and share promotional ideas for services and products.
-Look out for strategic opportunities to grow the business.
-Maintain awareness of all services offered and their prices to manage customer expectations
Communication and Coordination:
-Manage telephone lines and handle customer inquiries.
-Coordinate with the operations manager on facility-related issues.
-Work closely with the operations manager to ensure smooth salon operations.
Requirements:
-Minimum of 2-3 years Previous experience in a customer service or front desk role.
-Experience in Data analysis and business planning
-Excellent communication and interpersonal skills.
-Ability to learn fast – Strong service knowledge is essential
-Proficiency in appointment scheduling software (e.g., Timely).
-Ability to multitask and prioritize tasks effectively.
-A proactive and positive attitude towards customer service.
-Ability to work flexible hours, including evenings and weekends.
Mode of Application:
Qualified and Interested candidates should send CV to [email protected] using the Job title as the subject of mail.
