1. Hiring!
JOB TITLE: CONTACT CENTRE AGENT ppl
INDUSTRY: FINANCIAL INSTITUTION
LOCATION: Lagos Mainland
Age: 26 Yrs. and below
Qualification: Only BSC (Minimum of Second-class lower Graduate)
Benefits: 150,000, Pension and HMO
Responsibilities:
• Respond to customer inquiries and provide assistance via phone, email, chat, or other communication channels in a timely and professional manner.
• Identify customer needs and concerns, troubleshoot problems, and resolve issues efficiently to ensure customer satisfaction.
• Develop a comprehensive understanding of the company’s products, services, policies, and procedures to provide accurate information to customers.
• Accurately document customer interactions, including details of inquiries, resolutions, and any follow-up actions required, using the company’s CRM system.
• Escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.
• Adhere to quality standards and guidelines for customer service, including maintaining professionalism, empathy, and adherence to company policies.
• Collaborate with team members and other departments to share knowledge, coordinate responses to customer inquiries, and contribute to continuous improvement initiatives.
• Meet or exceed performance targets and metrics, such as call handling time, first-call resolution rate, customer satisfaction scores, and adherence to schedules.
• Participate in ongoing training sessions and professional development opportunities to enhance product knowledge, communication skills, and customer service abilities.
• Ensure compliance with regulatory requirements, data protection laws, and company policies regarding customer information and confidentiality.
Qualifications:
• Previous experience in customer service, call centre, or related roles preferred.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong empathy and interpersonal skills to understand customer needs and concerns and provide appropriate assistance.
• Effective problem-solving and decision-making skills to address customer issues and find appropriate solutions.
• Basic computer skills and familiarity with CRM software, call centre technology, and other communication tools.
Qualified candidates to share their CVs using the job title and location as the subject of the email to [email protected]
Please call this line 08036962475 for any enquiries/questions that you may have if only you meet up with all the requirements.
2. Urgent Vacancy
client in the Fashion Industry
is currently seeking a talented and experienced *Male Beader*
to join our team. The Beader will be responsible for creating intricate bead designs and embellishments for our products. The ideal candidate will have a keen eye for detail, a creative flair, and a passion for producing high-quality work.
Responsibilities:
– Design and create beadwork for various products, including jewelry, accessories, and decorative items.
– Select appropriate beads, materials, and techniques to achieve desired designs.
– Collaborate with designers and clients to develop custom beadwork according to specifications.
– Ensure quality and consistency in all beadwork produced.
– Maintain a clean and organized work area.
– Stay updated on current trends and techniques in beadwork and jewelry design.
– Adhere to deadlines and production schedules.
Requirements:
– Minimum of 2 years of experience as a Beader or similar role.
– Proficiency in various beading techniques and patterns.
– Creative and artistic skills.
– Attention to detail and precision.
– Ability to work independently and as part of a team.
– Strong communication and interpersonal skills.
– Must live within Ajah – Abraham Adesanya Axis.
– Location: Ajah
How to Apply:
Interested and qualified candidates should send their portfolios or sample photos of their work to [email protected] with the subject line “Male Beader Application.
Deadline for Application: 27th April 2024
3. Urgent Vacancy
client in the Fashion Industry
is currently seeking a talented and experienced *Male storekeeper* ,
the Storekeeper will be responsible for managing inventory, overseeing stock levels, and ensuring efficient storage and organization of goods. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to work effectively in a fast-paced environment.
– Receive, unload, and shelve incoming goods.
– Maintain accurate records of inventory levels and stock movements.
– Monitor stock levels and reorder supplies as needed.
– Conduct regular stock inspections to identify discrepancies or damaged items.
– Coordinate with suppliers and vendors for timely deliveries.
– Ensure proper storage and handling of all goods.
– Perform regular inventory audits to reconcile stock counts.
– Keep the warehouse clean and organized at all times.
– Adhere to all safety procedures and guidelines.
Requirements:
– 2 years(minimum) Proven experience as a Storekeeper or similar role.
– Strong organizational and time management skills.
– Attention to detail and accuracy.
– Ability to lift heavy objects and work in a physically demanding environment.
– Excellent communication and interpersonal skills.
– Proficient in inventory management software (if applicable).
– Must live within Ajah – Abraham Adesanya Axis.
– Location: Ajah
Interested and qualified candidates should send their resumes to [email protected] with the subject line “Storekeeper Application
Deadline for Application: 27th April 2024