Sterling Bank is one of the leading financial institutions in Nigeria, offering a wide range of banking and financial services. With a focus on customer satisfaction, Sterling Bank has a dedicated customer care team that is always ready to assist its customers with any issues or complaints that they may have. In this article, we will discuss the various ways in which Sterling Bank customers can reach the bank’s customer care team.
Phone:
Sterling Bank has a customer care hotline that is available 24 hours a day, 7 days a week. Customers can reach the customer care team by dialing 0700STERLING (070078375464), 07008220000, 018888822 or 017003270 from any network in Nigeria. The hotline provides customers with a quick and easy way to speak with a customer care representative and get their issues resolved.
Email:
Another way for Sterling Bank customers to contact the customer care team is through email. Customers can send an email to [email protected], explaining their issue or inquiry and giving relevant details. The customer care team will respond to the email within 24-48 hours.
Social Media:
Sterling Bank has a presence on various social media platforms, including Facebook, Twitter, LinkedIn, and Instagram. Customers can reach out to the bank’s customer care team through any of these platforms by sending a direct message or leaving a comment. The customer care team is responsive to inquiries and complaints raised on social media, ensuring that customers get swift assistance.
Live Chat:
Sterling Bank also has a live chat feature on its website, which allows customers to chat with a customer care representative in real-time. Customers can access the live chat feature by clicking on the “Chat” button on the bottom right corner of the screen. The chat is available from 8 am to 6 pm, Mondays to Fridays.
Visit a Branch:
Finally, Sterling Bank customers can always visit any of the bank’s branches to speak with a customer care representative in person. The bank has over 180 branches across Nigeria, making it easy for customers to access banking services and get their issues resolved.
Conclusion
Sterling Bank is committed to providing excellent customer service to its customers, and the customer care team is always available to attend to their inquiries, issues or complaints. With several convenient channels through which customers can contact the customer care team, Sterling Bank ensures that its customers get the assistance they need at all times.