1. Job Title-Customer Experience Analyst(MUST BE ABLE TO SPEAK HAUSA and another African language FLUENTLY )
LOCATION- Gbagada Lagos
Strong requirement- MUST BE FLUENT IN *HAUSA* and (*IGBO* or *YORUBA*
Industry-Banking, Finance & Insurance.
Experience level- 2years as a customer service executive.
-Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
-Ensure all queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)
-Provide relevant and appropriate answers to questions and inquiries from customers about the company’s products and services
-Build trust, loyalty, and long last relationships with customers by understanding their pain points and resolving their issues no matter what
-Provide insights about customer feedback to internal stakeholders to allow for product and process improvements
-Maintain clear and open two-way communication with all internal teams to allow for great service for customers
-Ensure the contact center is always functioning, document, report, and escalate any interruption in service to the appropriate channels
-Cross-sell other products and services to customers
-Send out customer feedback surveys, analyze results, and share with CX and firm leadership
-Any other duty assigned by the CX Leadership.
– Fluent in English and Hausa and Igbo OR Yoruba Language.
-Minimum academic qualification of B.A/BSc in any discipline- Minimum of Second Class Upper
-2 – 3 years of experience in a similar role within the Fintech or Banking Industry
-Excellent written and verbal communication
-Aptitude, ability, and passion to solve customer queries
Strong negotiation, influence, and persuasion skills
-Ability to deliver even in high-pressure, time-sensitive situations
-Experience with contact center tools
-Ability to work in teams to deliver on set goals
-Result-oriented – always focused on completing tasks on time, accurately, and efficiently
-Ability to work with minimal supervision
-Must be willing to work on shifts (including nights, weekends & public holidays)
-Willingness to switch roles within the team per the needs of the business.
Qualified candidates apply to [email protected] using Job Title as subject of the mail.
2. Job Title: Account Executive
*Job Type:* Full-time
*Location:* Mainland, Lagos.
*Salary Range:* N200k – N300k
• Maintain and Manage the General Ledgers up to Trial balance
• Examining financial records to check for completeness and accuracy
• Ensures all bank reconciliation are done monthly
• Preparing the monthly profit and loss, and balance sheet reports
• Prepare monthly Unit and Divisional Performance reports
• Tax reporting
• Collecting and analyzing data, which is then used in the preparation of weekly and monthly estimates.
• Responding to financial inquiries by gathering and interpreting data.
• Perform bank and intercompany reconciliations
• Prepare invoices and receipts.
• Perform customer and vendor reconciliations
• Postings on the accounting software.
• Minimum of a Bachelor’s Degree in Accounting or Finance
• ICAN / ACCA Membership or its equivalent
• Minimum of 2years’ experience
• Must have adequate knowledge of IFRS
• Advanced knowledge of MS Excel and accounting software
• In-depth understanding of business book keeping procedures
• Commercial and business awareness
• A keen eye for detail and desire to probe further into data
• Good oral and written communication skills
• Excellent analytical and numerical abilities.
*Mode of Application:* https://forms.gle/tPAw4MGCGNbEFnga9
3. _client,- a top Microfinance Bank
needs an outstanding and experienced professional for the below role.*_
Job title: *Head of Finance*
Reports to: *CEO*
Salary Budget: *19M to 24M Annual Gross salary.*
📍A Master’s/MBA degree in Finance/ACCA/ACA
📍At least 10 years of experience in Financial Management and board operations
📍Is a subject matter expert on various balance sheer rates, liquidity risk management concepts, and capital markets.
📍Have a deep understanding of running an African multi-geography Finance Function
📍Have a deep understanding of running a subsidiary which forms part of a broad group
📍Hands-on experience in Financial Institutions (FI) sales, capital, credit risk, FX risk and liquidity risk
📍Ability to communicate Financial concepts to a broad audience
📍Experience in income forecasting and stress scenarios.
Qualified candidates should send CVs to [email protected] using the job role as the subject of the mail
4. Job Role: Project Manager
Job Type: Contract (6 months)
Salary: 200,000 (monthly)
Job Location: Ikeja
As a project manager for our medical project, you will be responsible for overseeing the planning, execution, and successful completion of healthcare-related initiatives. You will collaborate with cross-functional teams, ensuring that project objectives are met within established timelines, budgets, and quality standards.
* Develop comprehensive project plans, timelines, and budgets, ensuring alignment with project goals and healthcare industry standards.
* Lead and manage the business aspects of medical projects, ensuring alignment with project objectives, timelines, and budget constraints.
* Monitor project progress, track key performance indicators, and prepare regular reports and updates for stakeholders and management.
* Develop and implement strategic plans for medical projects, identifying opportunities, risks, and potential growth areas within the healthcare industry.
* Oversee financial aspects, including budgeting, forecasting, cost analysis, and resource allocation, for optimal project performance.
* Collaborate with cross-functional teams, including medical professionals, researchers, administrators, and external stakeholders, to ensure project success.
* Ensure adherence to regulatory standards and compliance with healthcare laws, and maintain up-to-date knowledge of industry regulations and best practices.
* Identify and pursue business opportunities, partnerships, and collaborations that enhance the project’s success and contribute to its growth.
* Identify potential risks and develop risk mitigation strategies to minimize project vulnerabilities and maintain project progress.
* Prepare comprehensive reports, presentations, and documentation outlining project progress, financial status, and key performance indicators for stakeholders and management.
* Implement quality control measures to ensure the delivery of high-quality healthcare solutions and services within the project scope.
Qualifications & Requirements
* Bachelor’s degree in Business Administration, Healthcare Management, or related field
* 3 – 4 years of experience in project management, preferably in the healthcare or medical industry.
* Strong understanding of healthcare regulations, compliance standards, and industry trends.
* Exceptional project management skills with the ability to handle multiple projects simultaneously.
* Excellent writing, communication, documentation, negotiation, and leadership abilities
* Proficiency in financial analysis, budgeting, and resource allocation
* Ability to collaborate effectively with diverse teams and stakeholders.
* Strong problem-solving skills and a strategic mindset.
Click on the link below to apply
5 Job Vacancy: Telesales Officer
Are you a driven individual with a passion for sales and education? We have the perfect opportunity for you!
– Minimum 2 years of telesales experience
Location: Yaba, Lagos
– Conduct outbound calls to potential customers
– Promote our innovative Edutech solutions
– Close sales deals and achieve targets
– 200k and commission structure
– Supportive work environment
– Opportunities for growth and career development
To apply, please send your CV to [email protected]. Join us in revolutionizing education through technology!
6. Female Administrative Officer/Personal Assistant to the CEO Needed Urgently
Company: Pristine School of Management
Location: Yaba, Lagos
We are seeking a dynamic and organized individual to join our team as an Administrative Officer/Personal Assistant to the CEO.
– Provide administrative support to the CEO in daily activities and projects.
– Manage and organize the CEO’s schedule, including meetings, appointments, and travel arrangements.
– Draft and proofread correspondence, reports, and presentations.
– Maintain confidential information and handle sensitive matters with discretion.
– Coordinate and facilitate communication between the CEO and internal/external stakeholders.
– Handle office management tasks, such as ordering supplies and managing office equipment.
– Assist in the planning and execution of events and meetings.
– Bachelor’s degree in Business Administration, Management, or a related field.
– Proven experience as an executive assistant or in a similar role.
– Excellent organizational and time-management skills.
– Strong written and verbal communication abilities.
– Proficient in Microsoft Office Suite and other relevant software.
– Ability to handle multiple tasks and prioritize effectively.
– Professional demeanor with a positive attitude.
– Strong problem-solving skills and attention to detail.
– Ability to work independently and as part of a team.
– Exceptional interpersonal skills.
– Remuneration: 200,000 NGN
– Opportunity to work in a dynamic and innovative environment.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience to [email protected]. Please include “Administrative Officer/Personal Assistant Application” in the subject line.
7 Job role: Accountant
Location: Lagos (Island)
Work Style: Hybrid
Bachelor’s degree in accounting or related numerate course.
Minimum of 3 years post-qualification experience in an Accounting/Finance role.
Good knowledge of financial accounting, costing and taxation.
Good leadership skills.
Great team player.
Excellent negotiation skills.
Articulate and well spoken.
Verify, allocate and reconcile all accounting transactions ensuring proper revenue recognition of the different categories of the company’s products and service offerings.
Prepare, review and upload monthly journal entries for month-end close.
Manage the sales invoicing process into the software and carry out necessary balance closures to agree the books.
Take cognizance of inflows from account receivables and outflows to account payables and provide information to the CFO for maintaining a healthy working capital ratio balance.
Track ageing analysis of Account Receivables and proactively engage with customers to ensure prompt receipt of payments to bring down the collection period to its barest maximum.
Generate and prepare periodic financial reports such as Income Statement, Balance Sheet and Cashflow to aid preparation of relevant analysis and interpretation of results by the CFO.
Support the CFO with the budget collation process and provide input to continually reduce operating expenditure costs below budgetary estimates.
Ensure necessary tax deductions are applied on invoices as appropriate, provide data on all such tax obligations for review by the CFO prior to filing and the making of associated remittances to the relevant authorities.
Provide required support and documentation during the annual audit exercise.
Continually audit the customer license provisioning system by the Sales unit to eliminate inherent financial losses arising from extended time provisioning as well as non- cancellation of expired subscriptions.
Required Certifications: ICAN
CVs can be sent to [email protected] using the Job role as the email subject.
Application deadline: Monday, December 4th
Job Title: Data Analyst
Salary:45k-60k USD per annum
Location: Nigeria, Kenya
5+ years of experience in a data analysis role, with a track record of delivering insights.
Strong data visualization skills using tools such as QuickSight, Tableau, or equivalent.
Candidates must have top start-up experience
Qualified and interested candidates should send their CVs and Linkedin URL to [email protected]
9. Job Title: HR Generalist
Job Summary: To contribute to the implementation of the group HR strategy and administration of the HR
policies / processes.
• Support HR Head/ the business in planning and implementation of key HR initiatives to achieve the
group’s strategic objectives.
• Implement recruitment solutions that enhance the organization’s hiring capability in alignment with
the business objectives.
• Contribute to the assessment of manpower gaps for business units based on the business plans.
• Implement talent management initiatives and execute policies to retain talent
• Design, develop and implement programs to continuously engage and motivate staff to achieve
• Identify employee concerns / grievances / issues proactively, that may cause disruption in near
future and initiate corrective actions.
• Support the learning and development need analysis and the implementation of resulting
initiatives across the group.
• Drive adherence to all applicable policies, procedures/ regulations, and statutory requirements.
• Ensure compliance to company HR guidelines / standards set for the employees
• At least 5 years cumulative relevant full time Human Resources experience
• Deep understanding of the talent market, hiring trends and processes
• Good knowledge of the Nigerian labour laws and its application in various contexts
• Good awareness of the external environment and leading edge “people practices” and
• Strong verbal and written communication.
• Strong presentation and facilitation skill.
• Ability to guide, negotiate and influence.
To apply, send CV to [email protected]
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