If you own account in any of the major Banks in Nigeria such as Zenith Bank, Guaranty Trust Bank, First bank or Unity bank, you may from time to time need to contact the customer Care unit to lay complaint, get information or resolve issues connected to your account.
This article discusses the customer vare contact details of these major Banks in Nigeria to make reaching them easier for you.
1. Guaranty Trust Bank (GTB)
GTB Bank Customer Care Contact Details:
GTBank’s customer care team can be reached through various channels, including phone calls, email, social media, live chat, and physical branches.
Phone Calls:
GTBank’s customer care team can be reached via phone calls on the following numbers:
+234 1 271 5227
+234 80 3900 3900
+234 1 448 0000
+234 80 2900 2900
These phone lines are available 24/7, and customers can reach out to the customer care team on any of these numbers for assistance. Customer can also use GTconnect service using some of these numbers.
GTbank customer care Email:
For immediate response to your complaint, GTBank’s customer care team can also be reached via email on [email protected] or
Customers can send in their inquiries, complaints, and feedback via email, and an agent from the customer care team will respond to them as soon as possible. Just tap on any of the email address above and write down your complaint. It should be attended to shortly.
Social Media:
GTBank is active on social media platforms like Twitter, Instagram, Facebook, LinkedIn, and YouTube, and customers can reach out to the customer care team via these platforms. Customers can send a direct message to any of GTBank’s social media accounts with their inquiries, complaints, and feedback, and an agent from the customer care team will respond to them shortly.
Live Chat:
GTBank’s customer care team cannot be reached directly through live chat. There is no provision for that. You can use the phone numbers,provided or the email address above.
Physical Branches:
Customers can also visit any of GTBank’s physical branches to speak with an agent from the customer care team. A list of GTBank’s branches can be found on the bank’s official website.
2. Unity Bank
Unity Bank Customer Care Contact Details:
To ensure that customers can easily access the customer care services provided by Unity Bank, the bank has provided several channels through which customers can reach out for help. These contact details include:
Unity Bank Customer Care Phone Number:
Customers can contact Unity Bank’s customer care through the following phone numbers: 2347057323225-30, 07080666000 and 09-8734331.. Unity Bank’s customer care representatives are available from Monday to Friday, 8 am to 6 pm, and on Saturdays from 8 am to 4 pm.
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Unity Bank Customer Care Email Address:
Customers can also send their inquiries or complaints via email to [email protected]. This service is available 24/7, and customers can expect a response from a customer care representative within 24 hours.
Unity Bank Live Chat:
Unity Bank’s live chat service is a convenient way to get quick assistance from a customer care representative. The live chat service is available on the Unity Bank website and is accessible from anywhere in the world. Customers can chat with a customer care representative in real-time and get their questions answered promptly
Unity Bank Social Media Handles:
Unity Bank has social media handles on various platforms, including Twitter, Facebook, Instagram, and LinkedIn. Customers can use these platforms to reach out to the customer care team and get quick assistance with any challenges they may be facing.
3. UBA (United Bank for Africa)
UBA Customer Care Phone Numbers
If you need to speak to a UBA customer care representative over the phone, you can use any of the following phone numbers:
+234 700 225 5822
+234 1 280 8822
+234 1 631 9822
+234 700 225 822
These phone numbers are available 24/7, and you can call them from anywhere in the world. However, keep in mind that international call rates may apply, depending on your location and service provider.
UBA Live Chat
Another way to reach UBA customer care is through their live chat feature. To use this feature, visit UBA’s website, and click on the “Chat with Leo” icon at the bottom right corner of the screen. Leo is UBA’s virtual assistant, and he can provide instant responses to your inquiries.
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UBA Social Media
UBA is active on various social media platforms, including Twitter, Facebook, and Instagram. You can use any of these platforms to reach out to UBA customer care. Simply send a message or tweet to UBA’s official handles, and you should receive a response within a few hours.
You can even open a new UBA account by using chat Leo option following the steps below:
How to open a new UBA account with leo
– Send ‘Hi’ to Leo
– Select ‘Account Opening’
– Enter BVN and Activation Code
– Select ‘Segment’ and ‘Sub-segment’
– Enter location and choose the nearest branch
– Accept Terms and Conditions
– Account Number will be displayed and sent via SMS.
You can still lay complaint and view the status of your complaint conveniently on Leo. Simply send ‘Log complaint‘ on any of the Leo platforms, select your complaint category and follow prompt. You can also track your complaint by sending ‘Lodge complaint’ then selecting ‘View Complaint Status‘.
Other things Leo can do for you include
- Stop/Confirm cheque, block card, freeze accountudgeting: savings plan/spend limit
- Linking and funding of Prepaid card
- Account opening
- View mini and full account statement
- Statement to Embassy/other bank/Microfinance
- Balance Enquiry
- Link new account
- Tell you the Weather
- Banking services – Request/Stop/Confirm cheque, block card, freeze account
- Complaint Module: Log and track complaint
- ATM/Branch Locator
- Live Chat
Requirement:-
A UBA Account
A UBA Prepaid Card
4. Zenith Bank
Zenith Bank Customer Care Phone Numbers
One of the easiest ways to get in touch with the Zenith Bank customer care team is by phone. The bank provides several phone numbers that customers can use to reach them, including:
* Zenith Direct: +234 (1) 278 7000, +234 (1) 292 7000, +234 (1) 464 7000, and +234 (1) 278 3073 (Fax)
* Zenith Bank Contact Center: 012787000, 014647000, 012927000, and 0700ZENITHBANK
These numbers are available 24/7, which means that you can contact the customer care team at any time of the day or night.
Zenith Bank Customer Care Email Address
If you prefer to contact the Zenith Bank customer care team by email, you can do so by sending an email to [email protected]. This email address is monitored by the bank’s customer care team, and they usually respond within 24 hours. For more information about the the bank, the customer may visit the website: www.zenith.com
Zenith Bank Customer Care Social Media
In addition to phone and email, you can also contact the Zenith Bank customer care team through their social media channels. The bank has a presence on several platforms, including Twitter, Facebook, LinkedIn, and Instagram. You can send a message to their social media accounts, and a customer care representative will respond to you.
5. First Bank
Contact First Bank Customer Care By Phone
One of the quickest ways to get in touch with First Bank’s customer care team is to call their phone number. The bank has a dedicated customer care phone line that is available 24/7. You can call the bank’s customer care team on 0700FIRSTCONTACT (0700-34778-2668228), 07080625000 and 01-4485500. They provide general assistance as well as specific assistance for lost or stolen cards, internet banking, and other banking inquiries.
Contact First Bank Customer Care By Email
Another convenient way to contact First Bank’s customer care team is through email. You can send an email to the bank’s customer care team at [email protected]. Be sure to include your account details and a clear description of the issue you are facing in your email to help the customer care representative respond appropriately.
Contact First Bank Customer Care on Social Media
First Bank’s customer care team is also active on social media, making it easy for customers to get in touch with them for assistance. You can reach out to the bank’s customer care team on Facebook, Twitter, Instagram, and other social media platforms. Simply send a direct message to the bank’s officials socialmedia handle, and a customer care representative will respond to you.
Physical Branches:
Customers can also visit any of GTBank’s physical branches to speak with an agent from the customer care team. A list of GTBank’s branches can be found on the bank’s official website.
In conclusion, Bank’s customer care service is designed to ensure that customers receive prompt and efficient assistance when they need it. The various contact details provided ensure that customers can choose the most convenient means to reach out to the customer care team. Whether you require assistance with your account, card, or any other banking service, do not hesitate to contact each of these Bank’s customer care.